Tower Casino Privacy Policy
Learn how Tower Casino protects your personal data. Review our comprehensive privacy policy, data collection practices, and security measures.
Tower Casino's Commitment to Your Privacy
Tower Casino handles the personal data of Canadian players under PIPEDA and Quebec's Law 25. The service is open only to adults aged 19+ (18+ in AB, MB and QC).
This policy explains how Tower Casino collects, uses, stores and protects the personal information of Canadian visitors and players. It covers the Tower Casino online website and its related services, including account login and the mobile app.
The policy follows Canada's federal privacy law, PIPEDA, and the provincial requirements that apply to you, such as Quebec's Law 25. For each type of data, the policy answers the questions you need to check how your information is handled:
- what Tower Casino collects
- why it is needed
- who can access it and how long it is kept
Policy at a Glance
- Last updated The current version of this Privacy Policy [Month DD, YYYY]
- Applies to All Tower Casino services used from Canada Website, login, app
- Federal law Canada's private-sector privacy legislation PIPEDA
- Provincial rules Quebec requirements and other applicable provincial rules Law 25
- Minimum age 18+ in Alberta, Manitoba and Quebec 19+
How Tower Casino Collects, Uses and Protects Your Data
Tower Casino collects only the data needed to run your account, verify your age and process payments in CAD. Personal data is never sold to third parties.
Information We Collect
We collect data when you register, when you complete a Tower Casino login on the website and when you use the Tower Casino app. Some details come from you directly. Others are recorded automatically by our systems each time you connect.
The categories below make up the full range of personal data we hold:
- Identity and contact details: name, email address, date of birth and home address
- Account and KYC documents, such as photo ID, proof of address and proof of payment ownership
- Payment and transaction data, including deposits, withdrawals and the methods used in the Cashier
- Device, IP address and browser data
- Records of chats, emails and calls with customer support
How We Use Your Information
Each use of your data has a specific purpose tied to operating a licensed Tower online casino for adults aged 19+ (18+ in AB, MB, QC). We use your information for:
- Opening and managing your account
- Age and identity verification
- Fraud prevention and anti-money laundering (AML) checks
- Processing deposits and withdrawals
- Answering customer support requests
- Running responsible gaming tools, including deposit limits and self-exclusion
- Marketing, sent only with your consent
To stop marketing messages, use the unsubscribe link in any email or switch off the preference in your account settings.
Cookies and Tracking Technologies
Cookies are small files stored by your browser. Each type serves a different purpose:
- Essential cookies keep you signed in and protect your session. The site cannot work without them.
- Analytics cookies show which pages load slowly or cause errors.
- Marketing cookies measure how well our campaigns perform and are set only with your consent.
You can view, block or delete cookies in your browser's privacy settings. Blocking essential cookies may prevent login.
Sharing, Retention and Security
We share data only with the following parties, each bound by a written contract or a legal duty:
- Payment processors handling your transactions
- Identity verification providers
- Regulators and law enforcement, where the law requires it
- Service providers, such as hosting and support platforms
Some of these providers may process data outside Canada. Transfers are covered by contractual safeguards. We keep personal data only as long as the law requires, for example under AML record-keeping rules. All connections use SSL/TLS encryption, and staff access is restricted by role.
Your Privacy Rights in Canada
Under PIPEDA and Quebec's Law 25 you have the following rights:
- Access the personal data we hold about you
- Ask us to correct inaccurate details
- Withdraw your consent, for example to marketing
- Request deletion, where the law allows it
- Complain to the Office of the Privacy Commissioner of Canada
Making a Privacy Request
Under PIPEDA, organizations generally have 30 days to respond to an access request.
- Contact customer support
Send your request by email or live chat, and state which right you want to use. - Confirm your identity
We check that the request comes from the account holder before we release or change any data. - Receive our response
We reply in writing, and any refusal comes with the legal reason for it. - Escalate if needed
If our answer does not resolve the issue, you can file a complaint with the Office of the Privacy Commissioner of Canada.
Contact the Tower Casino Privacy Team
Tower Casino answers privacy requests within 30 days. Send yours by email or through live chat, and the team may first confirm your identity.
You can ask Tower Casino about the personal data linked to your account at any time. The privacy team handles the following request types:
- access to a copy of your data
- correction of inaccurate details
- deletion where the law allows it
- withdrawal of consent to marketing messages
- questions about this policy
How to Send a Request
Write to privacy@[brand-domain] from the email address registered to your account, or open live chat from the Support page and ask for your message to go to the privacy team. Expect a reply within 30 days.
Before a request is processed, you may be asked to confirm your identity with the same documents used for account verification.
This policy may be updated, and material changes will be announced on the site.
- Privacy requests go to privacy@[brand-domain] or through live chat on the Support page.
- Tower Casino responds within 30 days of receiving a request.
- Identity verification may be required before any data is shared, changed or deleted.
- Material changes to this policy are announced on the site.
Play with Confidence at Tower Casino
Tower Casino handles your account data under PIPEDA and Quebec's Law 25 and never sells it. Privacy requests receive a reply within 30 days.
Open to players aged 19+ (18+ in AB, MB, QC). Read the Privacy Policy and T&Cs before you register, and play responsibly.