Tower Casino Terms and Conditions
These terms govern how you use the Tower Casino online website, your account, the casino games and the Tower sportsbook. Registering or playing means you accept them.
- Data handled under PIPEDA
- Privacy replies within 30 days
- Live chat at any hour
- Deposit and time limits available
Tower Casino Eligibility, Account Rules and Acceptable Use
You must be 19+ (18+ in AB, MB and QC), hold only one verified account and play from a location where online gambling is permitted.
1. Age and Location Requirements
1.1 You must be of legal gambling age in the province or territory where you live. The minimum age depends on your location:
| Province or territory | Minimum age |
|---|---|
| Alberta, Manitoba, Quebec | 18+ |
| All other provinces and territories | 19+ |
1.2 You must be physically located in a place where online gambling is permitted each time you play. Tower Casino may restrict or block access from any location where it is not permitted.
2. Registration and Account Security
2.1 These rules apply in the same way on the desktop website, the mobile site and the Tower Casino app. By registering, you accept the following conditions:
- You may hold one account per person.
- Your name, date of birth, address and contact details must be accurate and kept up to date.
- Tower Casino may ask for identity documents (KYC) before it processes a withdrawal.
2.2 You are responsible for keeping your Tower Casino login credentials confidential. If you see a login you do not recognise, a changed password or a transaction you did not make, report it to support through live chat.
Before your first withdrawal, check that the name on your account matches your ID and your payment method, because a mismatch is a common reason verification takes longer.
3. Prohibited Activities
3.1 The activities listed below are not allowed on any Tower Casino platform:
- opening or using more than one account (multi-accounting);
- bonus abuse, including claiming offers through linked or shared accounts;
- using bots, scripts or software exploits;
- fraud or money laundering;
- chargeback abuse after a deposit has been played;
- using a VPN, proxy or false location details;
- allowing a minor to access your account.
3.2 If a breach is found, Tower Casino may take one or more of these steps:
- suspend the account while the case is reviewed;
- close the account;
- confiscate funds where permitted by law.
Tower Casino Bonus, Payment and Liability Terms
Each Tower Casino bonus carries its own wagering, bet and expiry rules, and one account covers both the casino games and the Tower sportsbook.
Bonuses and Promo Codes
Every Tower Casino bonus and every Tower Casino promo code comes with its own conditions. For example, the Welcome Package carries a 35x wagering requirement on the bonus amount. Before you accept any offer, check these points in its terms:
- the wagering requirement and which games count towards it
- the maximum bet allowed while the bonus is active
- the expiry date of the bonus and any free spins
Only one bonus can be active per player unless the offer states otherwise. Tower Casino may void bonuses and related winnings obtained through multiple accounts or other abuse.
Deposits and Withdrawals
The same account and balance cover the casino games and the Tower sportsbook. The payment rules apply to both:
- deposits must come from a card, wallet or bank account in your own name
- withdrawals go back to the method you used to deposit, where that method supports payouts
- Tower Casino may ask for identity documents before releasing a withdrawal
Current processing times and limits for each method are listed on the Payments page, so check it before you request a payout.
How to Raise a Complaint
Tower Casino provides the service as is and is not liable for gambling losses, technical faults or bets voided under these terms.
- Contact customer support
Describe the issue through live chat or email, with dates and transaction IDs. - Wait for a final reply
Support reviews the case and sends a written answer. - Escalate if unresolved
Take the complaint to your provincial regulator or an ADR service where one applies.
Changes to These Terms
Tower Casino may update these terms, and the date of the latest version is shown at the top of the page. If you keep using your account after an update, you accept the revised terms.
Gambling is for adults only: 19+, or 18+ in Alberta, Manitoba and Quebec. To set limits or find support, open the Responsible Gaming page.
19+ (18+ in AB, MB, QC). Play responsibly.
Ready to Play at Tower Casino?
Once you have read the terms, you can create your account at the Tower online casino and check the current Welcome Package of 100% up to C$1,500 + 200 free spins, with a C$20 minimum deposit and x35 wagering on the bonus amount.
Visit Tower Casino19+ (18+ in AB, MB, QC). Bonus terms apply, so read them and the Responsible Gaming page before you deposit, and gamble responsibly.